What stage are you at?

Whatever stage you are at with your IT infrastructure projects, XMA will partner with you to guide all aspects of your project planning, implementation and support, making sure that you achieve your objectives.

Support Services Matrix

These packages are a guideline to what we can offer.
We can create you a bespoke package, simply choose the services you require.

Category	Provided Services	Silver	Gold	Platinum
Help Desk
Support Hours	9-6 Support (phone/remote)	x	x	x
	16 Hour Priority (admin, quotes, reports)	x	x	x
	8 Hour Standard Response	x	x	x
	4 Hour Mission Critical Response	-	x	x
	Extended Support (06:00-22:00) Weekdays	-	x	x
	Extended Support (08:00-22:00) Weekends	-	-	x
	Support	-	-	x
Application Management	Installation and upgrades	-	-	x
	Licensing Management	-	-	x
	End User Training	-	-	x
Network Management
	Firewall Updates, Security and Threat Management	x	x	x
	Networking Operating System Patch Management	x	x	x
	Server Security Management	x	x	x
	Server Based Antivirus Updates and Monitoring	x	x	x
	Backup Monitoring	x	x	x
	Asset Management	-	-	x
	Availability Monitoring	-	x	x
	Supplier Management	-	-	x
	Consultancy (email, communications, DR)	x	x	x
	Penetration Testing	-	-	x
Hosting
	Off-site Disaster Recovery	-	-	x
	Application Hosting	-	-	x
	Data Hosting	-	-	x
	Web Hosting	-	-	x
	Online Backups	-	-	x
	Content Hosting and Management	-	-	x
On-site Support
	Workstation Software Updates	-	x	x
	Process Identification and Streamlining	-	x	x
	Technical Audits	-	x	x
	Network Health Checks	-	x	x
	Image Deployment	-	-	x
	Wireless Surveys	-	x	x
Remote Network Management
	Operating System Updates	-	x	x
	Workstation Software Updates	-	x	x
	Antivirus Updates and Management	-	x	x
	Network Monitoring	-	-	x
Reactive Support	Remote Support and Maintenance (as requested)	-	x	x
	On-site Support and Maintenance (as requested)	-	x	x
	Infrastructure Support (as requested)	-	x	x
	End User/Desktop Support (as requested)	-	x	x